It is our policy at Carbonbike-USA to help customers as much as we can. If you would like to return a recent purchase, please contact Ken: firstname.lastname@example.org to discuss your return options and approval. Unused merchandise may be returned for refund or credit within 30 days of purchase. The item(s) being returned must be in its original packaging, including any documentation and be new, unused, and in resalable condition. Approved returns are to be shipped at the customer’s expense and properly packaged as instructed and subject to a 25% service charge. Upon receipt of the returned item, we will send you a refund check, less the 25% service charge. Please note that custom-made products or parts are not be eligible for return.
If the item you are returning is defective or was shipped in error by Carbonbike-USA, we will send a UPS call tag to retrieve your package. We recommend you insure your package if returning, in case it gets lost or is damaged. Thank you for your business!